Frequently Asked Questions
Everything you need to know about your POSTER GIRL order.
How long does international shipping take?
We offer worldwide express shipping. Orders typically arrive within 3-5 business days for domestic shipments and 5-10 business days for international destinations depending on customs clearance.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all security tags and hygiene seals intact.
How do I know which size to choose?
Many of our signature pieces feature our 'one size' micro-mesh technology designed to fit a UK 6-18. For tailored items, please refer to the specific size guide located on the product page.
Will I have to pay import duties and taxes?
For customers outside of the UK, your order may be subject to import duties and taxes which are levied once the package reaches your country. These charges are the responsibility of the customer.
Can I cancel or amend my order?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are usually unable to cancel or make changes. Please contact our support team as soon as possible to see if an exception can be made.
How should I care for my POSTER GIRL garments?
Due to the delicate nature of our fabrics and crystal embellishments, we recommend hand washing in cold water or professional dry cleaning only. Avoid contact with sharp jewelry to prevent snagging.